The Veterans Health Administration — the nation’s largest and only fully integrated healthcare system — has long been hailed as a leader in both healthcare simulation, Telehealth, and patient safety. The VA’s leadership in this area has led to pioneering innovations in clinical care, teaching, and research. Now its combined expertise has been utilized to create effective models of care during the coronavirus pandemic.
In this highly acclaimed presentation, Suzanne Gordon will explain the critical actions the VA took to make patients and staff safe during the pandemic. The VA had none of the healthcare disparities that proved so fatal in the private sector system; it protected nursing home patients; and it mobilized its Fourth Mission to rescue civilian sector patients. Its lessons in pandemic management are critical to all in healthcare.
Suzanne Gordon is an award winning journalist and author who writes about healthcare delivery and health care systems and patient safety. Her 21 books include, First Do Less Harm: Confronting Inconvenient Problems in Patient Safety., Beyond the Checklist: What Else Healthcare Can Learn from Aviation Safety and Teamwork. Collaborative Caring: Stories and Reflections on Teamwork in Healthcare and Wounds of War: How the VA Delivers Health, Healing, and Hope to the Nation’s Veterans. Ms. Gordon is the co-editor of the Culture and Politics of Healthcare Work Series at Cornell University Press. Her articles on teamwork and patient safety have appeared in JAMA, The Annals of Internal Medicine, and the British Medical Journal. She originated the concept of Team Intelligence, which has been successfully applied to teaching teamwork in critical healthcare settings.
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