Updates from SimGHOSTS, The Leaders in Healthcare Simulation Technology Specialist Support

sim tech conference

SimGHOSTS recently wrapped their 2016 global events in the United States, Australia, and in the United Kingdom (with their partner ASPiH). Check out these awesome updates from the world’s leading non-profit organization supporting healthcare simulation technology specialists.

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Remember there is still 50% discounted annual subscription to SimGHOSTS.org to celebrate their recent affiliation with INACSL. Subscribe today to gain access to the course library, and watch all the recorded sessions from the SimGHOSTS 2016 events!

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Watch the SimGHOSTS 2014 USA Opening Keynote Address at American College of CHEST Physicians Sponsored by Level 3 Healthcare

level 3 healthcare

Level 3 Healthcare sponsored the SimGHOSTS 2014 USA keynote address, presented by SimGHOSTS President James Cypert. This event was broadcast and streamed LIVE Wednesday morning Day 1 of the main event August 6th at the American College of CHEST Physicians in Glenview near Chicago, IL. As the keynote address, Level 3 Healthcare’s sponsorship has guaranteed this presentation will remain permanently available online for free – which you can watch now by visiting the SimGHOSTS website.

SimGHOSTS proudly introduced Level 3 Healthcareas the Platinum Sponsor of 2014 USA Event. Sponsoring both the Opening Keynote address and the Opening Reception at PinStripes Bowling, Level 3 Healthcare is looking to powerfully connect with the SimGHOSTS international community. As well, the SG14 event team  added a special plenary panel Friday morning which dove deeper into the Level 3 Healthcare’s build-out of the Cedars Sinai Simulation program.

SimGHOSTS President James Cypert presented on the importance of bringing in basic research methods in support of the professional development of Simulation Techs. He  began the conversation with a community focus and topics for future research and invite a networking dialog to establish collaboration opportunities for designing, conducting, collecting, writing, and submitting well‑formed research. The goal of this the 2014 USA keynote address was to provide some of the basic tools, resources, and methods for providing evidence‑based practice for simulation technologists, ascertaining cogent research topics, and identifying collaborative opportunities, and establishing working relationships to achieve higher levels of dialog from and with the technician community.

James presented basic research methods that everyone can apply, then begin a conversation about community focus and topics for future research. To wrap up the session the facilitator will invite a networking dialog to establish collaboration opportunities for designing, conducting, collecting, writing, and submitting well‑formed research.

About Level 3 Healthcare:

The healthcare division of Level 3 has been providing advanced multimedia solutions in minimally invasive surgical environments and simulation centers since 2007. This Phoenix based medical engineering group has pioneered designs in telehealth, live HD video distribution, recording, archiving, content management and media retrieval systems for healthcare universities, teaching hospitals and simulation labs. Level 3 Healthcare’s core competency is integrating the myriad of healthcare, simulation, broadcast and professional technology into a seamless, easy to use system or application. Our approach is to work directly with our clients to understand their use case and apply technology to improve efficiency, work flow, profitability and/or learning. Examples of our applications include; intraoperative surgical suites, digital O.R.’s, nursing simulation centers, procedure rooms, 3D visualization facilities, clinical AV networks, campus-wide central recording systems and video conferencing initiatives for collaboration and critical decision making.

Level 3 Healthcare was founded as a division of Level 3 Audio Visual who has been well established in the commercial industry since 1996. Level 3 AV had been working with a major medical university on their classroom presentation technology when they were presented with a challenge from the Dean of Anatomy. Level 3 AV was asked to design and build a cordless, wireless, mobile HD video cart for their anatomy lab. The Dean and his faculty had several uses in mind for this cart but Its main purpose was to capture high definition video from a student’s cadaver, transmit that video to an AV head end, store and meta-tag the captured video while simultaneously transmitting the video back out to twenty, high definition, LCD monitors dispersed around the lab as well as to a secondary lab located across the campus. A secondary purpose of this cart was for the creation of video text books that could be produced and stored online as an additional reference for the healthcare staff and students.

Visit the SG14USA Keynote Address Page to watch the presentation & learn more about Level 3 Healthcare, the 2014 USA Platinum & Opening Reception Sponsor!

Great Interview Questions When Hiring a Sim Tech

hiring a sim tech
Looking to hire a Medical Simulation Technician? Like many others, Jackelyn Csank, Manager of the Simulation Center at The MetroHealth System in Ohio wrote in to HealthySim asking:
“I am going to be interviewing for a sim tech position in our simulation center.  I am the manager and currently the only employee!  So, I am excited to be getting some additional help in the center.  I wanted to ask if anyone had some good interview questions to ask the candidates? I want to make sure I can get someone qualified and able to do the job.  Any assistance would be greatly appreciated!”
That’s a great question! Here are some tips off the top of my head:
  1. Read my article What To REALLY Look for When Hiring A Sim Tech, and note that hiring for someone eager to “learn new skills” every day and who understands they are there to get the technology out of the way – is really the best way to go. Don’t hire for medical experience, that can be trained through your team and by absorption from the environment, whereas IT and A/V training will be harder to come by. (Read the article above to learn why).
  2. Get someone from the IT department to help in the hiring process, preferably the person this new Sim Tech will be coordinating with in the future – that way, the IT department can help to select a qualified and cooperative candidate. This individual can:
    1. Help to develop the job description knowing what the IT issues will be.
    2. Help to screen candidates resumes and during phone calls for appropriate experience.
    3. Provide initial orientation to collaborative work accomplished so far between your program and the IT department.
  3. After prioritizing resumes, setup phone calls. After phone calls invite candidates in for an interview. If there is enough candidates, bring top performers in for a second interview with your boss and other educators they will be working with. Take your time with each step – hiring the wrong person can cost your program a huge amount of money.
  4. Look for people who like to teach others about technology, not just make technology work. Some IT-based folks are not the best communicators because they work in closed rooms with just computers and networks. Simulation requires collaborative discussion for success. Consider A/V a strong background, because productions require an understanding of technology and the ability to communicate collaborative with others (you) to tell a story to an audience (in this case to the learners).
  5. Train the new hire by sending them to The Gathering of Healthcare Simulation Technology Specialists, an annual hands-on training event that specifically focuses on Sim Tech responsibilities! Check out the online resources of previously recorded events ands learn more at SimGHOSTS.Org!
  6. During HealthySimAdmin, a two day recorded event which brought administrators of various types of simulation programs together to share and discuss best management strategies, Sim Tech James Cypert recommended that you have your candidate teach you about a certain peice of technology based equipment or platform. Coordinate with your IT partner to come up with something basic any technology driven candidate should know (like how to check RAM on a computer), and then have them teach you, over the phone or in-person, how to check the RAM. James was right, this will provide you with an opportunity to see how the candidate will explain how technology works to you – and thus, how they will be at communicating more complicated technical issues in the future.
  7. As well, you can have your IT partner come up with 3 more advanced questions, which the candidates should be able to provide some strong answers to. We did this at the Clinical Simulation Center of Las Vegas when hiring our IT/Simulation Technician with fantastic results. These were questions were great ways to vet out who really knows the material.
  8. Consider these typical interview questions to see how your candidate will respond:
    1. Tell us about a time there was a conflict at your previous workplace and what you did to solve it. (Shows how they deal with conflict).
    2. It’s 3pm and you are scheduled until 5pm but the educator calls in and says simulation in cancelled for the day – what do you do now? (Shows what their priorities are for themselves and your program).
    3. Tell them about a scenario where two simulation techs are scheduled for two simulation experiences at the same time – and the other sim tech has called in sick. Ask them what they would do? (This shows how they communicate with administration, attempt to support other groups but also know their responsibility is to their assigned group first and foremost).
    4. Ask them if they will be willing to work nights and weekends if needed? (Sometimes simulations can be scheduled at off times – and this is good to know ahead of time).
    5. Ask them if they have questions for you? (This shows they are thinking about working with you so seriously that they want to make sure you are just as good a fit for them as they are for you!)
    6. Ask them how they feel about learning new things? (4 years into our program one of our staff was tired of new changes, but I reminded them our program was a technology-based center and technology was always changing. Disruption could be minimized but will never go away). Seek a candidate who expects and in-fact enjoys change.
    7. Ask them how they plan to record the knowledge and procedures they will gain while working to the lab to future subordinate staff, and to your program, should they one day decide to leave (This will show them you expect them to build SOPs or other data sets as they work to help make sure the program retains knowledge gained).
    8. Ask them if they have been a supervisor in any capacity before – and if so, about a time when they had to bring in their staff for a difficult conversation and how they handled it. Your Sim Tech may become a manager of volunteer or student workers – and so an understanding of their management style would be a good thing to know now. If they have not ever been a manager, ask them why that opportunity has not come up before and would they be comfortable with it?
    9. Ask them what they think will be most challenging for them about this position will be – and why specifically you should consider them over other leading candidates?
  9. Watch HealthySimAdmin for more great hiring tips!
Lastly, consider working with an outside group such as SimStaff, who provide specialized hiring services in medical simulation including job description development, posting, screening and interviewing. Learn all about their strategies from my SimStaff article on Best Practices for Hiring Medical Simulation Staff.
*Update* Nick Bennett, Head of Simulation at St. Helens & Knowsley Teaching Hospital in Merseyside England wrote in recommending you ask interview candidates to “list the three areas of simulation that excite you the most and why?” I agree! It’s great to bring folks in that really appreciate the technology and methodology of simulation – as they will be more likely to stay enthusiastic with the program throughout the duration of their career.
Email Lance if you have more great tips on hiring a Sim Tech!

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SimGHOSTS launches Certification Program Survey

sim tech certificate

To better identify the needs of the Sim Tech community, The Gathering of Healthcare Simulation Technology Specialists (SimGHOSTS.Org) has developed a comprehensive survey for those responsible for the technical day-to-day operation of medical simulation labs.

Sim Techs – please fill out this survey ASAP and send it to your fellow Sim Techs this month so that the SimGHOSTS certification program volunteer team can start developing a certification course specific to your profession!

(Direct Share Link: http://tinyurl.com/afx6a6u)


Sim Tech Series – The Profession of Nursing

Sim Tech Series – Article 1

The Profession of Nursing

This article is part of a series of HealthySimulation.com posts written by Nursing Educator Kim Baily for Healthcare Simulation Technology specialists (Sim Techs) who may have plenty of IT experience but little or no experience in the healthcare field.  The articles cover various topics such as understanding healthcare professions, theories that govern practice and basic physiology.

Image of Nursing:

What images do you conjure up when you hear the word “nurse”? Perhaps you envisage Florence Nightingale pictorialized in the newspapers as the “Lady of the Lamp”, flitting from one Crimean War victim to another bringing hope and healing.  Or perhaps you see Nurse Ratched, from One Flew Over the Cuckoos Nest, hassling Jack Nicholson. Or perhaps you see the more contemporary junky Nurse Jackie from SHOWTIME.   What ever your image, plenty of stereotypes abound.

The International Council of Nurses definition of Nursing:

“Nursing encompasses autonomous and collaborative care of individuals of all ages, families, groups and communities, sick or well and in all settings. Nursing includes the promotion of health, prevention of illness, and the care of ill, disabled and dying people. Advocacy, promotion of a safe environment, research, participation in shaping health policy and in patient and health systems management, and education are also key nursing roles” (1).  As you can see from this lengthy definition, Nursing encompasses many different roles for the modern nurse.  Nurses care for patients at the bedside, in the emergency depart, the OR, physician’s offices, home health care setting, schools, camps, correctional facilities, military facilities, and national, federal organizations and so on.  Some nurses continue their education and obtain masters degrees becoming nurse practitioners or nurse anesthetists, others clime the ranks of academia with masters and/or doctoral degrees. (Continue reading through the link below).

Read the rest of this entry »

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GOT SIM 2012 & DIY Video Contest!


On August 3rd & 4th the 2nd annual “Gathering of Technician”s SIM meeting will take place in LAS VEGAS!  Join with fellow simulation technology specialists and get “hands-on” training from leading industry experts!  Learn more about last year’s Gathering of Technicians event.  Stay tuned for MORE details coming very soon.

DIY Video Contest!

You could WIN BIG at this years Gathering of Technicians by entering the “DIY Video Contest”!

Kam from BehindtheSimCurtain.com came up with this great way to highlight your creative lab sim tech work! Grab a camera and record your best “Do-It-Yourself” solution that increased efficiency or realism in your healthcare simulation lab. Share with your community what issue you were facing and what you designed and/or built to fix it! And don’t forget to explain how you built it!

Send your online video links to Lance@HealthySimulation.com.

Submissions will be voted upon and winners will receive awesome prizes at this years Gathering of Technicians!