Increasing Medical Simulation Program Utilization – HealthySimAdmin Video Series Part 7

healthcare simulation management

HealthySimAdmin was the world’s first broadcasted event providing an open and online discussion to share administrative solutions for the “how to” of medical simulation. During the live taping, more than 105 simulation program administrators from around the world participated in-person or online with the HealthySimAdmin panel of sim lab management experts from hospital, military, community college and university nursing programs, medical schools, EMS providers as well as medical simulation consultant groups to cover eight community-selected topics which included: Collaborative simulation program development, Funding sources & models, Faculty/educator buy-in, Research coordination, Daily operations, IT issues & support, Increasing utilization & Business development!

“Increasing Utilization”: How do you convince higher administration that your medical simulation program deserves additional funding, space, equipment and staff? How do you continue to increase services without frustrating staff or denying simulation champions? Allen Giannakopoulos, PhD shares with us how to expand simulation beyond the original scope of the program considering needs such as space, scheduling complications, financial support, technology issues, hiring new staff and more. Allen will then be joined by the HealthySimAdmin panel of experts to discuss how to increase usage in your simulation program, track and analyze statistical data to help gain additional support, modifying and transforming scheduling and procedural policies, overcoming resistance to program evolution as well as the differences in strategy necessary for short vs. long-term simulation program expansion. Audience question and answer period to follow lecture and panel discussion. With this session we will learn how to successfully grow a medical simulation lab program through various stages of development.


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Session Presentation Lead By:

Allen J. Giannakopoulos, Ph.D.
Corporate Director, Baptist Health South Florida

Allen J. Giannakopoulos, Ph.D. is the Corporate Director for Reengineering and Redesign at Baptist Health South Florida in Miami, Florida. His duties include computer simulation of processes and scheduled events in clinical and business departments.  Dr. Giannakopoulos earned his academic credentials from the State University of New York in Brockport, BS in Business; University of Rochester, MBA in Business and Marketing; and his Ph.D. in Health Administration from Kennedy –Western in Sacramento.Dr. Giannakopoulos been published in over 50 health care journals and publications and has been a featured speaker and presenter over the past twenty years in health care, quality improvement, and simulation.Dr. Giannakopoulos has been working with computer modeling and simulations since the 1990’s, when basic tools were created.  Today, the most advanced computer simulation tools are used to mimic clinical processes and provide clinicians with information on how to view the patient experience as a whole, in addition to analyzing specific parts. Dr. Giannakopoulos worked with SSiH to survey members on their experiences in order to ascertain what the best practices are in creating, building, and sustaining a simulation center. This body of knowledge continues to be built for the benefit of organizations that are looking to construct their simulation center.

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Maximizing Efficiency of Daily Program Operations in Healthcare Simulation – HealthySimAdmin Video Series Part 5

Recently HealthySimulation.com publicly launched the highly praised HealthySimAdmin video series with Part 1: Collaborative simulation program development. Today we continue our ongoing exploration of how to start and expand a healthcare simulation program with Part 5 of HealthySimAdmin: Improving Healthcare Simulation Center Daily Operations. Originally priced at over $450 the 2 hour presentation and panel discussion is now available to watch for free, thanks to Laerdal, B-Line Medical and Pocket Nurse.

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About the Session

None of us received a formal education in leading or managing a medical simulation program. While the unique background experiences we hold may help us with certain aspects of operating these modern day clinical training facilities, most of us have identified knowledge gaps when it comes to operations. Henry Henao MSN, ARNP, FNP-BC, EMT leads our conversation on the crucial topic of learning how to successfully manage the operation of a medical simulation lab or program. Questions to be addressed include: how do we efficiently schedule spaces with limited resources? How do we hire, manage, and train staff? Who develops policies and procedures and what are the regulations and enforcement systems publicized and adhered to before and after program launch? What innovative leadership approaches paid off and what management pitfalls can be avoided?

Following Henry’s presentation the HSA panel of experts will continue the discussion addressing topics such as: administrative needs and management strategies, committee development and policy amendments, gaining institutional support, tactics for team staff meetings, usage statistics and analysis, learning when and how to expand staff, consultant reviews, maintenance and support needs, as well as building contingency or emergency backup plans. Considerations for both single lab and multi-lab training facilities will be shared. Audience question and answer session to follow. This session will provide strategies and tactics for the successful operation of your medical simulation lab space.

Session Presentation Lead By:

Henry Henao MSN, ARNP, FNP-BC, EMT
Director, Simulation Training and Research Center
Florida International University

Henry Henao is a clinical assistant professor of Nursing and currently serves as the Director of the Simulation Training and Research Center (the STAR Center) at Florida International University in Miami, Florida. In this capacity, Henry provides the vision and manages the daily operation of a 16,000 square foot facility which houses twenty high-fidelity human patient simulators and opened in February of 2010.

Henry has served as a consultant on faculty development, curriculum integration, design, development, and operations of simulation centers. Henry serves as a team leader and site principal investigator for the longitudinal, multi-site, landmark “The National Simulation Study”, funded by The National Council of State Boards of Nursing’s (NCSBN). Henry recently served as a subject matter expert to review the soon to be published standards for simulation evaluation from the International Nursing Association of Clinical Simulation and Learning (INACSL). Henry was selected as one of twenty participants’ in the National League for Nursing’s (NLN) Leadership development program for simulation educators.

Professor Henao has worked as an emergency department nurse and as an Emergency Medical Technician for nearly twenty years. He currently practices as a Family Nurse Practitioner and is managing partner of Nurse Practitioner Partners, LLC; a nurse-owned company that provides NP services to growing medical practices. Prof. Henao is also Vice-President and Communications Director for the Nurse Practitioner Council of Miami-Dade. Professor Henao holds both a Master and Bachelor of Science in Nursing degrees from Barry
University with a graduate specialization as a Family Nurse Practitioner. He also holds a Bachelor of Business Administration from The Zicklin School of Business, Baruch College/The City University of New York.

Watch the whole series now at the HealthySimAdmin Pages!

3 Key Resources to Expand Your Simulation Program

how to expand medical simluation program

Recently HealthySimulation.com started a discussion regarding the business of simulation with our article the “Language of Sales – How to Increase Your Simulation Budget”. In the article we explained how we as simulation champions must be prepared new skillsets to help advocate, expand, and finance the growth of our programs to higher levels of our institutional organizations.

Today we are going to share some must-read books that will help you gain valuable insights into communicating the opportunities of simulation to administrative leadership and c-suite executives.

The three key areas to focus on are selling, marketing, and networking:

To expand your simulation program you will first need to build a network of support, from community members, educators, innovators, managers, administrators, and executives. The work of building and maintaining a network should not be overlooked by the leadership of your simulation program. Connecting and building relationships with internal and external stakeholders will provide you the opportunity to gain support for your eventual expansion.

Marketing campaigns will be required to attract and educate those within your network about your services, needs, and achievements. Simulation program leadership should recognize the short and long-term value gained from physical and virtual tours, special events, speaking engagements, conference attendance and the like. Read our article on “How to Add Multimedia To Your Simulation Program Website” to gain more ideas here.

Next, you will need to learn how to convey your message of need in a way that successfully gains support from all stakeholders involved. A strategy will need to be created with tactics that utilize the strengths of your team and your supporters.

Not only do key individuals need to be identified, but their priorities and pain points as well. Who speaks to stakeholders, and how, is just as important as what is said. The priorities of a dean of a nursing school will be different from the priorities of a CNO. Having previous networks and relationships established is only the first step to gaining support for program expansions, and learning how to “sell” the concept of simulation is a core requirement for you and your team.

Lastly, you will need to be prepared to deal with eventual “Simulation Discomfiters, The Anti-Champions Who Frustrate Our Programs“. Having a plan for ways to communicate, and overcome, those that will avoid or discredit your program should be in place as your program plans to grow. As they say, an ounce of prevention is worth a pound of cure.

Of course, this is just the beginning of work necessary to create and maintain simulation expansion programs. Obviously you will also need some kind of business plan.

We will continue deeper dives into all these areas over the weeks to come, but for now — check out those additional books and articles!

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The Language of Sales – How to Increase Your Simulation Budget

how to start using healthcare simulation

This summer I had two fantastic engagements that focused on helping simulation champions increase their program, by gaining additional financial support through considering the language of sales when dealing with administrators.

First was at the Global Network for Simulation in Healthcare meeting in Oxford last month which continued the work started by previous participants to identify and create a tool set for helping simulation champions convey the opportunities of simulation to administrators. Look out for industry-changing content from this group in the next twenty-four months.

The second was at the amazing SimulationIQ Platinum Sponsored SimGHOSTS 2016 USA event, during the SimNEXT sponsored keynote address by Jump Trading Simulation Center’s Director and CMO Dr. John Vozenilek, who demonstrated how their simulation program was seen as a cost-reduction center for the OSF Healthcare hospital.

While this conversation is not new to the world of healthcare simulation, in fact we covered it extensively in 2012 during the HealthySimAdmin event which you can watch here, the conversation has definitely evolved to become a primary concern of simulation program directors and industry partners around the world.

To grow your simulation program, the concept is simple:

To increase your simulation program you will need increased financial and institutional resources, and to do that, you need to gain the support of the highest level administrators possible from your organization. So how do you successful start and maintain that conversation with institutional leadership so they become as impassioned about simulation as you are? As clinicians, researchers, educators, administrators, and technology specialists, we may not have the learned the tools necessary to convey this message in a way that can be heard by the other side.

As a documentary film-maker I learned at an early age that I need to craft my message in a way that can be understood by the audience. If they cannot understand parts of my message, or they are missing context, or don’t have a chance to build the right frame of mind — then my efforts would not translate into the understanding the audience was willing to consume. When it comes to marketing, the first thing I read was that “no one cares about your problems, they only care about their own”.

In that reality, we need to start our campaign to increase simulation not from our perspective, but from the perspective of the highest level administrators we will need to participate in-order to move the program forward in a big way. The question then becomes: What are their priorities, their needs, and most importantly their problems? Usually, the priorities in healthcare education are for maximum learner pass rates and in professional healthcare for increased quality of care with minimal costs. BOTH groups usually share the same primary problem: finances.

With this knowledge we can begin to speak to organizational leadership within the right frame to capture their attention, provide solutions, and create big wins.

Well as healthcare simulation champions we are comfortable with learning a new language, of being early-adopters and challenging the status quo with innovative practices, equipment and programs. We too must also challenge ourselves to also learn the “language of sales” to help those around us see what we see: that simulation improves efficiency and quality, while ultimately reducing costs.

Each week over the next month I will share a book, website, movie, or other resource that can you speak this “language of sales” in an effort to increase your opportunity to expand your simulation program. Topics will include why and how to craft “an elevator pitch”, how to identify key stakeholders and their priorities, sales messaging, and relationship building.

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Simulation Programs Continue to Gain Regional News Attention

news in medical simulation

From time to time we like to share the latest updates regarding new simulation centers and local news coverage of expanding healthcare simulation programs. Here’s a look at a handful of the latest stories that cover medical simulation programs popping up around the world:

Have some news you’d like to share with the international medical simulation community? Email us!

If you are looking to bring in local media to your simulation program, check out my article on “Start the Presses – How to Bring News Agencies to Your Sim Program“.


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